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Shipping policy

Distribution Centers and International Shipping

Cigbest offers two shipping: Global Shipping and Europe Shipping. Europe Shipping is tailored for European countries, while Global Shipping reaches worldwide destinations.

Europe Shipping serves the following countries: Poland, Austria, France, Italy, Denmark, Netherlands, Croatia, Slovenia, Luxembourg, Finland, Sweden, Spain, Slovakia, Belgium, Romania, Germany, Estonia, Lithuania, Latvia, Monaco, Greece, Ireland, Portugal, Czech Republic, Bulgaria, Malta, Hungary, and Cyprus.

Global Shipping serves the following countries: Brazil, Poland, Austria, Taiwan, France, Italy, Denmark, Netherlands, Croatia, Saudi Arabia, New Zealand, Slovenia, Australia, Luxembourg, Finland, Sweden, Morocco, Spain, Slovakia, Belgium, Malta, Cyprus, United States, Romania, South Korea, Canada, Japan, Estonia, Germany, Lithuania, Latvia, Mexico, Greece, Ireland, Portugal, Bulgaria, Czech Republic, United Kingdom, and Hungary.

If your country is not listed above, please contact our customer service for assistance in adding a route.

 

Identify Products From Different Warehouses

Product titles include a delivery region and warehouse code in this format: [Delivery Region-Warehouse Code]. For instance, [Global-CN01] signifies global shipping from warehouse 'CN01', while [Europe-PL01] denotes shipping to Europe from warehouse 'PL01'.

 

Delivery Time

Europe Shipping typically delivers to European countries within 3-7 days. Global Shipping delivers worldwide in 7-20 days.

Delivery times may vary based on distance from the warehouse and location remoteness. Remote areas may experience longer delivery times.

 

Shipping Fee

Shipping costs vary by shipping option. The final cost will be calculated during checkout.

Europe Shipping includes a base weight fee and additional weight fees. Each kilogram is a weight unit. Europe Shipping is not weight-sensitive, meaning that the cost for one or multiple products may be similar.

Global Shipping involves a registration fee and weight fee. Each 10 grams is a weight unit. Global Shipping is weight-sensitive, so more products or heavier items will increase the shipping cost.

 

Order Split Shipping Rules

Orders may be split into multiple shipments in the following scenarios:

1) Orders containing products from different warehouses will incur separate shipping charges.

2) Global Shipping orders exceeding 2 kilograms will be divided into packages not exceeding 2 kilograms each. A registration fee applies per package.

 

Logistics Tracking

All our packages have tracking numbers, you can check the logistics status by tracking numbers.

The tracking number of your order will be sent to your email. Of course, you can also find the tracking number in the order information of your account.

Tips: If the goods are sent by the Global-Shipping, the first logistics tracking information is from the China Post Office, and the second is from the post office in your country. The time difference between the two information is about 1 week.

 

Order Processing

Europe Shipping orders marked 'In Stock' will ship within 48 hours. If a product is out of stock, we will issue a refund.

Global Shipping orders marked 'In Stock' will ship within one week. If a product is out of stock, we will attempt to source it. If unsuccessful or time-consuming, we will issue a refund.

Products labeled 'Out of Stock, Accept Pre-order' are unavailable and require 1-2 weeks for sourcing and shipping.

 

CigBest operates in China Time, GMT+8.

 

Return Guarantee

You may return undamaged items to us postmarked within 45 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.

 

Any Questions or Problems

If you have any questions or problems, please be free to contact us at sales@cigbest.com