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Refund policy

Dead on Arrival (DOA)

CigBest guarantees safe delivery of your orders. We exchange all damaged items. CigBest reimburses return shipping charges.

Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.

Product Warranty (faulty / defective over normal use)

Unless otherwise noted on the product page, product warranty is 3 months counted from the date of shipment.

Within 3 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 20 or actual value of regular airmail, whichever is lower.
Afterwards:
Customers may still send defective items back to CigBest. CigBest passes those items back to their manufactures and helps coordinating the repair. Customers are responsible for shipping charges both ways.

Depending on the problem, fees may be assessed by the manufacturers. CigBest will contact customers before committing the repairs.


Incorrect Description / Wrong Items Mailed

CigBest will exchange the item or fully refund you. Contact us and then ship the products back via the least expensive method, and CigBest covers all return shipping charges.

An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.

The return address

Mr. Chen(Order ID), 1305,Unit 3,No. 59 Zhixing Huating,Sanhe Huaqiao Second District,Dalang Street,Longhua District,ShenZhen,China
Phone call: +86 18038037342 
Please remember to put a paper with following information: 
Oder No.: (Order ID), 
Item model: 
【Note: Please send back your article by normal post airmail but NOT express shipping. 
If the article is sent back by Express shipping like DHL/UPS/Fedex/TNT, it will cause severe import duty issue. And the sender is responsible for all the consequences. 
If you have to send package back by xpress shipping like DHL/UPS/Fedex/TNT, please contact us first】 
 Please well package the device with some BUBBLE BAGS or something else to prevent damage in transit. 
It will be better that you could give us the tracking number of returned parcel. 
Thanks for your understanding!