Why choose a bank transfer?
1. Get an extra 5% off! It's a great deal.
2. In case of credit card payment failure, bank transfer is an available payment method.
How do I make a bank transfer payment?
1. As depicted in the image, select "Bank Transfer" on the payment page after following the standard checkout process.
2. As depicted in the image, find and click the "Complete Order" button.
3. As depicted in the image,the system will automatically generate an order for you. At the same time, you will receive an email titled 'Order Confirmed'. Please follow the instructions in the "For Bank Transfer Payment Method" section to finalize the payment, and then upload the payment proof (screenshot or electronic receipt), or send it to us by replying to the email.
FAQ
Q: How do I get the 5% discount?
A: To claim the 5% discount, simply transfer 95% of the total order amount. Our customer service team will verify that the payment matches the discounted amount.
Q: I haven't received the order confirmation email. What are the next steps?
A: Please check your spam folder as the email might have been marked as spam. If you still cannot find it, contact us at sales@cigbest.com and we will assist you with the bank transfer process.
Q: When will my order become effective?
A: Your order will become effective once we confirm receipt of your payment. Bank transfers typically take 1-3 business days. If we have not received your payment within 5 business days, your order will be considered invalid and canceled.
Q: I have made the bank transfer payment but my order status is still showing as unpaid. What should I do?
A: Please note that bank transfers typically take 1-3 business days to be reflected in our system. Once we have confirmed the receipt of your payment, we will update your order status accordingly. If you would like to verify the status of your payment, please feel free to contact our customer support at sales@cigbest.com.
Q: I have accidentally made a double payment. How can I get a refund?
A: Please reach out to our customer support team at sales@cigbest.com and we will assist you with processing a refund for the overpayment.
Q: I've changed my mind and would like to cancel my order. I've already paid. What are the next steps?
A: Please contact us at sales@cigbest.com to initiate a cancellation request. We will check your order status and proceed with a refund if the order is still pending.